Terms of service

Terms of Service

1. About Us

This website is operated by ELISSÈN, a trading name of ELISSEN LTD, a company registered in Scotland.

Throughout these Terms, “ELISSÈN”, “we”, “us” and “our” refer to ELISSEN LTD.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products to you.

By using this website or placing an order with us, you agree to these Terms of Service together with our Privacy Policy, Return & Refund Policy and Shipping Policy.

Nothing in these Terms affects your statutory rights as a consumer.

2. Using Our Website

You may use our website only for lawful purposes.

You must not misuse the website, attempt to interfere with its security or operation, introduce malicious software, obtain unauthorised access to any part of the website, or use our content for unlawful purposes.

You are responsible for ensuring that any information you provide to us, including your contact, billing and delivery information, is accurate and complete.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings and lighting.

All products are subject to availability. We reserve the right to withdraw products or change product information where reasonably necessary.

Your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet applicable consumer law are not affected.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

You will receive an order acknowledgement after placing your order. A contract between you and ELISSÈN is formed when we accept your order.

We may refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
there is an obvious pricing or description error;
payment cannot be authorised;
we reasonably suspect fraud or misuse; or
we are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid.

Nothing in this section limits any cancellation rights you may have under applicable consumer law or our Return & Refund Policy.

5. Prices and Payment

Prices are displayed in the currency shown on our website and are the prices applicable when you place your order, unless an obvious error has occurred.

Delivery charges and any other applicable charges will be shown before you complete checkout.

Payment must be successfully authorised using one of the payment methods available at checkout.

Where international orders are available, customs duties, import taxes or other local charges may apply as described in our Shipping Policy.

6. Shipping and Delivery

Delivery options, charges and estimated delivery times are set out in our Shipping Policy and displayed at checkout where applicable.

Delivery dates are estimates unless expressly stated otherwise.

We will take reasonable steps to deliver your order within the stated timeframe and in accordance with applicable consumer law.

Please ensure that your delivery address is complete and accurate when placing your order.

7. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

UK consumers purchasing online have statutory cancellation and consumer rights in addition to any voluntary return period offered by ELISSÈN.

Nothing in these Terms limits or excludes those statutory rights.

8. Intellectual Property

All content available through the ELISSÈN website, including our brand name, logos, designs, photographs, graphics, text, product imagery, video and other original content, is owned by or licensed to ELISSÈN unless otherwise stated.

You may access the website for personal, non-commercial use.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

Third-party names, trademarks and content remain the property of their respective owners.

9. Third-Party Services

Our website may contain services, functionality or links provided by third parties, including Shopify and payment providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services that are outside our reasonable control, but nothing in this section limits any responsibility that cannot legally be excluded.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our store is hosted by Shopify, which may process personal information as necessary to provide its platform and related services.

Please review our Privacy Policy for further information about how personal information is collected, used and shared.

11. Reviews and Feedback

If you submit a review, photograph, comment or other content to ELISSÈN, you confirm that you have the right to submit that content and that it does not infringe another person’s rights or contain unlawful or misleading material.

Where you submit content for publication, you grant us permission to use, reproduce and display that content in connection with ELISSÈN and our marketing, subject to applicable law.

We may remove content that we reasonably consider unlawful, fraudulent, offensive or otherwise inappropriate.

12. Errors and Website Information

We may correct genuine typographical errors, inaccuracies or omissions relating to product descriptions, availability, prices, promotions or delivery information.

If an error materially affects an order you have already placed, we will contact you and, where appropriate, give you the option to proceed on the corrected basis or receive a refund.

13. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty or misdescribed goods.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer purchasing primarily for personal use.

14. Suspension or Termination of Website Access

We may suspend or restrict access to the website where reasonably necessary for security, maintenance, misuse or legal reasons.

Termination or restriction of website access does not affect rights or obligations arising from orders already accepted unless otherwise permitted by law.

15. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remaining provisions will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your purchase will normally be the version in effect when you place your order, unless a change is required by law.

The latest version will be available on this website.

17. Governing Law

These Terms are governed by the laws of Scotland.

If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections and rights available to you under applicable law.

Nothing in these Terms prevents a consumer from bringing proceedings in a court where they are entitled to do so under applicable law.